Director of 911
SUSQUEHANNA COUNTY POSITION DESCRIPTION
TITLE: DIRECTOR OF 911
DEPARTMENT: 911 DEPARTMENT
LOCATION: SUSQUEHANNA COUNTY 911 DEPARTMENT
REPORTS TO: CHIEF CLERK
SUPERVISES: GIS ANALYST, PUBLIC SAFETY AND 911 STAFF
POSITION STATUS: SALARY, NON-UNION
The Director of 911 under the administrative direction of the Chief Clerk, will be responsible for overseeing the direction, coordination, and evaluation of the 911 Department, and all facets of GIS, compliance, systems, and employee training and certifications under their control. This position will be responsible to coordinate and maintain the Susquehanna County critical databases and systems including, but not limited to, ESRI, Pictometry, Automatic Number Identification (ANI), Automatic Location Identification (ALI), Computer Aided Dispatch (CAD) systems, I Am Responding (IAR), Code Red and all other related systems. Additionally, this position is responsible for assuring that the GIS Department is compliant with related systems and operations, both onsite and at remote locations, as well as to assure that these Departments are provided with related support for the administration of the software systems.
It is clearly understood that this individual is the vital link in ensuring the successful operation of many different technological entities during daily operations and emergency situations. It is expected that the proper measures of preparation, maintenance, and upgrading are understood as an essential part of this position. In all cases related to technology, the Director of 911 will make recommendations for the department that best fit the situation.
High School Diploma or GED Equivalent supplemented by advanced college coursework in data processing or related field. Two to four years of directly related experience.
A combination of education and work experience may substitute if there is demonstrated knowledge, ability, and skills to perform the work.
Work Hours Required/Availability:
This position requires a minimum of 40 hours per week. Additionally, this position requires that the individual be available for call-in, 24 hours a day, 365 days a year.
Required Knowledge and Skills:
The ability to supervise and train employees. Knowledge of methods effective for instructing adults.
Ability to motivate students.
The ability to conduct investigatory interviews, interview witnesses and take necessary steps to investigate disciplinary or potential disciplinary action and report findings to the HR Department and the Chief Clerk.
Ability to function effectively under extended stress and in conditions requiring rapid evaluation of information and decision making.
Ability to analyze complex and/or technical problems and identify solutions.
In-depth knowledge of federal, state and local standards and regulatory requirements regarding technology utilized within a PSAP, EOC, GIS, and Public Safety environment.
Knowledge of application of procedures to data processing equipment to produce reports for use in control, analysis & planning.
Exceptional Knowledge of the technical operation of the 911 center and 911 call taking and dispatching as relating to the three (3) primary emergency services (fire, EMS, police).
Familiar with modern communications equipment, including multi-line phones, radios, and other dispatch equipment, radio technology, POTS and VOIP telephony.
Knowledge of ESRI products including ArcMap 10 and Pictometry.
Considerable knowledge of computer hardware, Windows-based software/operations-Microsoft Word, Excel.
The ability to conduct investigatory interviews, interview witnesses and take necessary steps to investigate disciplinary or potential disciplinary action and report findings to the Department of Public Safety Director.
Capable of functioning at a very high-level during periods of extremely intense, emergent situations.
Experience in dispatching preferred but not required.
Ability to communicate clearly and express ideas effectively both orally and in writing.
Must possess a valid PA driver license and willingness to travel as needed.
Principal Duties and Responsibilities:
Responsible for the daily operations of the 911 center including E911 staff scheduling.
Assist with payroll and benefit tracking.
Provide reinforcement instruction/corrective action for those employees not meeting QA standards of the department.
Act as direct supervisor for the QA Officer, Certified Training Officers, and EDQ unit, including the review of work product prepared by the QA Officer and CTA’s in compliance with requirements, as well as any corrective action and counseling, job performance appraisal, and scheduling.
Assist with employment applications, hiring, supervision and discipline.
Assist in providing day-to-day support for all computer and network equipment.
Work with Department Supervisors to develop and implement technology goals, objectives, policies and priorities for all divisions of the Department.
Coordinates the 911 Addressing Process with GIS Department.
Coordinates and monitors security requirements for computer network and all subsystems with County IT. Works directly with County IT to mitigate any systems compromise or failure.
Assist with the interaction with personnel to address any map, data, or other system-related issues to ensure up-to-date data.
Maintains and validates the Master Street Addressing Guide (MSAG) system.
Coordinates with multiple internal and external agencies for support, repair, maintenance, and upgrading of all communications related components and systems; works with manufacturer warranties and support systems.
Respond to E911 center or EOC during an emergency situation or activation.
Prepare long range plans for equipment and systems maintenance including upgrades.
Maintain and administer Department’s Smart911 and Code Red Accounts (or whatever future proprietary name/vendor used in similar purpose). Acts as County Administrator and assigns additional administrative functions as needed.
Serve as “On call” for 911 issues after hours or for call-ins for dispatching.
Dispatch emergency services as necessary.
Attends meetings and events as directed and report outcome of such.
Coordinates CAD (Computer Aided Dispatch) maintenance and E911 Center SOPs.
Works with the Training / Quality Assurance to review, update and assist with the training of new staff as well as current staff for maintaining certifications.
Act as direct supervisor for the Quality Assurance and Certified Training Officers, including the review of work product prepared by the QA and CTO’s in compliance with requirements, as well as any corrective action and counseling, job performance, appraisal, and scheduling.
Provide reinforcement instruction/corrective action for those employees not meeting Quality Assurance Standards of the Department.
Serves as the Department Social Media and Website Monitor ensuring proper and effective use of this media.
Maintain the 911 center procedures and resource materials.
Participate in IDT Team activities and deployments.
May be assigned variable shifts as supervision and training needs require.
May be required to attend training sessions which could require overnight travel.
Other duties as assigned.
Within 3 months of hire
40 Hour APCO Telecommunicator PA Call Taker/Dispatcher Certification
County Call Taker/Dispatcher Certification Emergency Medical Dispatch Certification
CLEAN Terminal Certification
Within 6 months of hire
PA 911 Supervisors Certification HazMat Awareness
Incident Command Structure Courses Terrorism Awareness and Operations
Personnel Management Course Communications Technician Certifications
Within 2 years of hire
PEMA EMA (County) Professional Certification Level (Drill not required.)
Must be able to perform the duties and responsibilities of the position in a normal office environment.
May be required to reach with hands and arms; sit; stand; stoop; kneel, or crouch; talk and hear; use hands.
May occasionally work in an outdoor environment with possible exposure to weather-related heat, cold, rain, wind, and related elements.
May occasionally be required lift/move up to 50 pounds.
Must be able to pass a criminal background check, with no record of criminal convictions.
Must comply with all Susquehanna County’s Employment Policies.
The above statements are intended to describe the general nature of and level of duties being performed by a person assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required to perform this position.
I HAVE READ THE ABOVE POSITION DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH THEREIN. I HEREBY ACCEPT THE POSITION OF ASSISTANT 911 COORDINATOR / OPERATIONS MANAGER AND AGREE TO ABIDE BY THE REQUIREMENTS AND DUTIES SET FORTH. I WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
Signature Department Head
In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer
Monday, November 28, 2022