TITLE: 911 TELECOMMUNICATOR/DISPATCHER DEPARTMENT: DEPARTMENT OF PUBLIC SAFETY LOCATION: SUSQUEHANNA COUNTY 911 CENTER REPORTS TO: DEPUTY DIRECTOR, TRAINING AND QA SUPERVISES: NONE RATE: $16.39/HOUR, 40 HOURS PER WEEK POSITION STATUS: UNION ELIGIBLE, FULL-TIME GENERAL: The Dispatcher, under the administrative direction of the Deputy Director, Training and QA, will be responsible to fulfill all of the responsibilities of the 911 Telecommunicator/Dispatcher as outlined by the county and all applicable certifying agencies. Minimum Requirements: Education equivalent to the completion of twelfth grade Work Hours Required/Availability
This position requires a minimum of 40 hours per week. Additionally, this position requires that the individual be available for call-in 24 hours a day, 365 days a year.
Required Knowledge and Skills:
The ability to work in a stressful condition.
The ability to follow written procedures accurately.
The ability to work well with staff as well as with the general public and emergency services.
Must be able to prioritize work effectively.
Knowledge of 911 Call Taking and Dispatching as related to the three (3) primary emergency services (fire, EMS, and police.)
Ability to communicate and express communication effectively, both orally and in writing.
Principal Duties and Responsibilities
Perform all of the duties as a telecommunicator including call taking and dispatching.
Obtain and maintain all required certifications as listed below.
Understand and follow all Susquehanna County 911 Communication Center Standard Operating Procedures (SOPs.)
Employees will be required to do other duties as assigned.
The Employee will be required to maintain certification of a Level 1 Telecommunicator:
Pennsylvania Call Taker/Dispatcher
APCO PST1 Level One
Susquehanna County Call Taker/Dispatcher
NCIC CLEAN / JNET Certification
Emergency Medical Dispatch including CPR
Hazmat R&I, ICS 100, and NIMS 700
Additional Certifications as required
The incumbent must have passed the Susquehanna County Background Check with no record of criminal convictions.
The incumbent must meet and comply with Susquehanna County’s Employment Policies.
The incumbent must have successfully completed the Susquehanna County Telecommunicator Training Program.
Part of the position functions involve the handling of confidential data, the disclosure of which is protected by law.
Physical Requirements: The incumbent must be able to perform the duties and responsibilities of the position in a normal office environment which may involve long periods of sitting. Disclaimer: The above statements are intended to describe the general nature of and level of duties being performed by a person assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required to perform this position. I HAVE READ THE ABOVE POSITION DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH THEREIN. I HEREBY ACCEPT THE POSITION OF TELECOMMUNICATOR (911 DISPATCHER) AND AGREE TO ABIDE BY THE REQUIREMENTS AND DUTIES SET FORTH. I WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY. Date: _______________ __________________________________________ Signature of Employee Date: _______________ __________________________________________ Signature of Department Head In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodations with the Employer.